Shipping and delivery

Caviar is shipped straight from our cold storage facility where it is stored in vacuum-packed tins at a controlled temperature.

Unpasteurized caviar is very sensitive to thermal conditions – it should be stored at a temperature of -3°C to 2°C. To maintain the continuity of the cold chain during transport the tins are packed in heat-insulated packaging and secured with ice packs. If the caviar is to be re-shipped upon receipt, it must be repacked in the same way that it arrived.  Please keep the Styrofoam box and cardboard spacers to prevent direct contact of the tins with ice packs and freeze the ice packs again.

The shipping costs depend on the place of delivery. For orders over 1000 Euros, shipping is free.

We do shipments on business days from Monday to Wednesday (shipments outside Poland) and from Monday to Thursday (shipping in Poland) by express TNT/DHL. We do not ship on Fridays, holidays, or days before holidays. The cost of delivery includes the cost of courier delivery, a thermo-insulated box and ice packs.

The estimated delivery time is 1 business day from the moment the parcel is picked up by the courier.

After unpacking the parcel, immediately put the caviar tins in the refrigerator and store them at -3°C to 2°C until consumption.  Never put caviar in the freezer!